Cybersecurity Job Spotlight: Customer/Technical Success Consultant
What the Heck Is a Consultant?
A consultant helps customers succeed with accompanies suite of products. In the realm of cybersecurity and IT, this usually entails products such as endpoint security, threat intelligence platforms.
Who Utilized Consultants
Nearly every mid and large organization uses consultants. These jobs are always in demand due to companies constantly onboarding new clients, and due to the addition of new products and features. Consultants help a company’s client’s get the best out of their products.
Daily Duties
Consultants manage onboarding for new customers and also help troubleshoot customer concerns. On a daily basis, consultants travel to meet clients, address product issues, and create reports on client usage of products.
Who Is This Job Good For?
Those who are like to travel, enjoy troubleshooting problems and enjoy reading up on the latest trends in cybersecurity/IT. Also, if you want a high starting salary, this role is for you.
Who Is This Job Bad For?
If you don’t like travel, steer clear of this role. Also, anybody who wants to be delegated task should not consider this role, as you will be in charge of your schedule and workday. Moreover, if you want to work from home, this job is not for you.
How To Become a Technical/Customer Success Consultant?
- Get CompTIA Security+ as a minimum background.
- Have experience in analytic work.
- Be prepared to crush it during a technical interview (likely a test run through a SIEM scenario)
- Be willing to travel, usually at a minimum of 30%.
- Have great presentation and communication skill.
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